Refund Policy

Zunoform has a free plan with no time limit, so you can evaluate the product properly before paying anything. If you do subscribe and it isn’t right for you, this page explains exactly when we refund and how to ask.

1. 14-day money-back guarantee

If you are unhappy with a paid plan, we will refund your first payment in full when you ask within 14 days of that payment. This applies to both monthly and yearly plans, and you don’t need to give a reason.

The guarantee covers the first time an account pays for a plan. Repeat subscriptions to a plan you have held before are covered by section 2.

2. Renewals

• Subscriptions renew automatically until cancelled, and renewal payments are generally non-refundable.
• If a renewal caught you by surprise and you have not used the Service meaningfully in the new period, contact us within 7 days of the charge and we will normally refund it as a goodwill gesture.
• You can see your next renewal date, and cancel, at any time in Settings → Plan & billing.

3. Cancelling mid-period

You can cancel any time from Settings. Your plan stays active until the end of the period you have already paid for, and we do not refund the unused part of that period. The same applies when you downgrade to a cheaper plan.

4. Billing errors

Duplicate charges, charges after a confirmed cancellation, and amounts that don’t match the plan you selected are always refunded in full, however long ago they happened. These are our mistakes, not judgement calls.

5. Your statutory rights

Nothing here limits rights you have under consumer law. If you are a consumer in the UK or EU, you have a statutory 14-day right to withdraw from a purchase of digital services, which applies in addition to this policy.

6. When we don’t refund

• Accounts suspended or terminated for breaching our Terms of Service.
• Requests made outside the windows above, other than the billing errors in section 4.
• Fees charged by third parties you connect to Zunoform, or payments your own respondents made to you through a form. Those are between you and the provider or respondent concerned.

7. How to request a refund

Use our contact form and include the email address on the account and the date or invoice number of the payment. You can download invoices from Settings → Plan & billing.

We aim to reply within two business days. Approved refunds are issued to the original payment method by our payment provider and usually appear within 5–10 business days, depending on your bank.

8. Payment providers

Payments are processed by Paddle, Lemon Squeezy, or Stripe. Paddle and Lemon Squeezy act as merchant of record for purchases made through them, so a refund may appear on your statement under their name rather than ours, and their own terms may also apply to your purchase.

9. Chargebacks

Please contact us before raising a chargeback with your bank. We would rather resolve it directly and quickly. Accounts with an open chargeback may be suspended until it is settled.

10. Changes

We may update this policy. The version published on the day you paid is the one that applies to that payment.