eNPS Calculator

The same maths as NPS, applied to "how likely are you to recommend us as a place to work". The confidence interval matters more here than anywhere, because most teams running eNPS have far fewer respondents than a customer survey.

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+45

eNPS from 100 responses. Great.

Promoters60.0% (60)
Passives25.0% (25)
Detractors15.0% (15)
95% confidence interval30.5 to 59.5

How eNPS is calculated

Employees answer on a 0–10 scale. Promoters score 9–10, passives 7–8, detractors 0–6.

eNPS = % promoters − % detractors, from −100 to +100.

Use the 0–10 scale, not a 1–5 one. Some HR tools use five points and the resulting numbers are not comparable to anyone's benchmark.

Questions people ask

What is a good eNPS?

Below 0 means more detractors than promoters and needs attention. 0–10 is common and unremarkable, 10–30 is good, 30–50 is strong, and above 50 is rare. Trend matters more than the absolute number.

Our team is 12 people — is eNPS meaningful?

Barely. At that size the confidence interval swamps the score, and anonymity is hard to preserve. Run it if you want a conversation starter, but don't report a number to the board.

Further reading

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