Community Program Feedback template
Ask people who attended or used a community program what helped and what could improve. This form separates usefulness from clarity and leaves space for barriers to finding or joining the program. Contact details are requested only if the respondent wants a follow-up conversation.
9 questions · Free plan: 500 responses/month · fully customizable
- Editable split-screen artwork
- Animated question transitions
- 1 built-in logic rule
What’s inside
The questions this template ships with — rename, reorder, or delete any of them in the builder.
When to use this template
- Reviewing a workshop or community session after participation
- Finding practical barriers before changing a program
- Collecting participant suggestions separately from volunteer support feedback
Tips to get more from it
- Use the program name participants recognize, not an internal funding code.
- Keep Not sure yet available when a benefit may take time to judge.
- Offer a separate direct contact route for urgent help; this survey is not a monitored support channel by default.
Connect answers to a program decision
Usefulness and clear information are different signals. A participant may understand everything but find that the activity does not address the need they expected. Read the suggested change alongside those answers before deciding whether to change the content, the description or how people are directed to the program.
A practical barrier might be a confusing joining link, an inconvenient time or missing directions. Ask for enough context to improve the process without inviting detailed personal histories. Do not assume that people who could not access the program are represented in feedback from those who attended.
Review themes and requested conversations
Group responses by the program or period being reviewed, identify repeated issues and assign an owner to investigate. Keep positive examples as well as improvement suggestions so a redesign does not remove what already helps participants. A small sample is a starting point for discussion, not proof of a community-wide preference.
No skips the email question; Yes asks for contact about this feedback only. Do not describe the survey as anonymous solely because it omits names. Small groups, comments and form settings can still identify a person. Explain who reviews answers and summarize findings carefully.
Example response and next steps
Illustrative example, not a real customer submission.
A participant found a digital-skills workshop useful but struggled to locate the online joining link.
- How useful was the program for what you needed?
- Useful
- Was anything difficult about finding, joining or using the program?
- The joining link was difficult to find in the reminder message.
- What is one change that would make the program more useful?
- Put the joining link and start time together near the top of the reminder.
How to use the response
Review the reminder format before changing the workshop content. Test the joining instructions with someone unfamiliar with the process and check whether participants in other sessions report the same issue.
Before publishing your version
Test both follow-up choices and confirm that No needs no email. Review program naming, collection settings and the separate route for urgent help before sharing.
Questions people ask
How is this different from the volunteer survey?
This asks people using or attending a program about its usefulness and access. The volunteer survey asks contributors about role clarity and support.
Is providing an email compulsory?
Only when the respondent selects Yes to a requested follow-up. No skips the email field.
Does this automatically respond to concerns?
No. It records feedback. Assign a reviewer and explain a separate contact route for urgent support.
Go deeper
Related templates
Understand role clarity, preparation, support and improvements from the volunteer's perspective, with optional follow-up.
Propose a shared community activity with its purpose, resources, responsibilities and next discussion owner.
Collect program interests, motivation, relevant skills and recurring availability for a coordinator-led volunteer conversation.
Better forms.
Better data.
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