Maintenance Request template

A maintenance request form that gets facilities the four things they need before rolling a cart: exact location, issue type, an honest urgency triage, and a photo. The three-level urgency question — emergency, blocking, routine — is what turns a request inbox into a work queue.

Use this template Start free — no card

8 questions · works on the free plan (500 responses/month) · fully customizable

File upload question

What’s inside

The questions this template ships with — rename, reorder, or delete any of them in the builder.

01Your nameShort text

02Where is the problem?Short text

03What type of issue is it?Dropdown

04How urgent is it?Multiple choice

05Describe the problemLong text

06Add a photo if you canFile upload

When to use this template

An office manager fielding 'the tap in the third-floor kitchen is dripping again' messages across email, Slack, and hallway ambushes
A property manager giving tenants one link — printed as a QR code by the elevator — for every building issue
A school where teachers report broken desks, flickering lights, and radiator problems to a two-person maintenance crew
A gym or coworking space where members spot issues staff won't see until closing

Tips to get more from it

The location field's description shows the format you want ('HQ, 3rd floor, Room 3.14') — keep an example in there. Vague locations are the single biggest time sink in facilities work.
The photo upload takes up to three images. A picture of the leak answers half the diagnostic questions before anyone walks over; nudge reporters toward it even though it's optional.
The urgency options are worded to self-triage ('Emergency — safety hazard' vs 'Routine — when you can'). Resist collapsing them to High/Medium/Low; descriptive labels get truthful answers.
The ending screen states response times — emergencies immediately, routine within two business days. Edit those to your real SLAs, then turn on response notifications so emergencies actually reach someone fast.

Questions people ask

How do maintenance requests reach the facilities team?

Every submission lands in the form's responses view, and with notifications on, the owner gets an email per request. Sort by the urgency answer to work the queue top-down.

Can tenants or employees attach photos of the problem?

Yes — the form accepts up to three images at 10 MB each, straight from a phone camera.

Is this maintenance form free to run?

Yes. No premium fields, so it publishes on the free plan — unlimited forms, 500 requests a month, no card. That's a lot of dripping taps.

Related templates

IT Support Ticket

Category, impact, an asset-tag branch for hardware, and a screenshot upload.

Equipment Checkout

Reserve shared gear with pickup and return dates and a responsibility signature.

Purchase Order Request

Budget line, vendor, items, estimated total, and the approval status.

Ready when you are

Better forms.
Better data.

Build your first form in under 60 seconds. Free forever for personal use, no credit card required.

Or book a 15-minute demo →