Service Visit Feedback template

Feedback for businesses that show up at people's homes: was the technician on time, how did they rate on professionalism, tidiness, clarity, and the quality of the fix, and would the customer book again. The punctuality question stands apart from the skills matrix deliberately — lateness is a dispatch problem, not a technician problem, and mixing them muddies both signals.

Use this template Start free — no card

8 questions · works on the free plan (500 responses/month) · fully customizable

What’s inside

The questions this template ships with — rename, reorder, or delete any of them in the builder.

01When was your appointment?Date

02Did we arrive within the promised window?Multiple choice

03Rate your technician on:Matrix

04Overall, how satisfied are you with the service?Rating scale

05Would you book with us again?Multiple choice

06Any comments for the technician or our office?Long text

When to use this template

An HVAC or plumbing company texting a feedback link within an hour of each completed job
An appliance repair service tracking the explained-the-work-clearly row, the strongest predictor of repeat bookings
A cleaning company comparing matrix scores across crews to decide who trains whom
A solar or broadband installer whose one-off installations make this survey the only satisfaction signal it will ever get from that customer

Tips to get more from it

The matrix rates the technician on four rows with three columns from Needs work to Outstanding. Keep the rows consistent across all technicians and export as CSV — per-person averages become your coaching agenda.
The punctuality options include Never showed. It will sting the first time it's selected, but a no-show you hear about from a form is one you can call and fix; one you don't becomes a one-star review.
The ending screen promises the service manager will follow up if something wasn't right. That promise raises honesty in the answers — but only keep it if the follow-up really happens.

Questions people ask

How do I get customers to leave feedback after a service visit?

Send the link the same day, while the visit is fresh — a text an hour after completion outperforms an email the next morning. Keep the survey short; this one is two minutes.

Can I rate the technician separately from the company?

Yes — that's how this template is built. A matrix grades the technician on four specific behaviors, while separate questions cover punctuality and overall satisfaction, so dispatch issues never drag down a good technician's scores.