Support Ticket template

A support ticket form that captures what agents actually need on the first pass: category, a four-level priority, a description prompted for expected-versus-actual behavior, the URL where it happened, and screenshots. It uses a single-page layout on purpose — customers filing tickets want to see the whole form at once, not click through nine screens.

Use this template Start free — no card

8 questions · works on the free plan (500 responses/month) · fully customizable

File upload question

What’s inside

The questions this template ships with — rename, reorder, or delete any of them in the builder.

01Where should we send updates on your ticket?Email

02SubjectShort text

03CategoryDropdown

04PriorityMultiple choice

05Describe the issueLong text

06Link to the page where it happensWebsite

07Screenshots or screen recordingsFile upload

When to use this template

A SaaS team replacing a bare support@ inbox with structured intake it can triage by priority
An agency giving each client a ticket form so requests stop arriving as texts to the account manager
An internal IT helpdesk at a company too small for a full ticketing product
A WordPress plugin developer collecting bug tickets with the site URL attached to every report

Tips to get more from it

The description field prompts for what you expected versus what happened — that phrasing alone cuts a whole round of clarifying emails. Keep it even if you rewrite everything else.
The file field accepts up to three attachments at 25 MB each, sized for screen recordings, not just screenshots. A ten-second recording resolves faster than three paragraphs.
The category dropdown feeds routing: export responses as CSV and you can split billing questions from bug reports without reading each ticket.

Questions people ask

Can I create a support ticket form without buying helpdesk software?

Yes. This form collects the same intake a helpdesk would — category, priority, description, attachments — on Zunoform's free plan. Responses arrive in your dashboard and can be exported as CSV.

Can customers attach screenshots to their ticket?

Yes, up to three files at 25 MB each, which is enough headroom for short screen recordings as well as images.

Can I add or rename the priority levels?

Every option is editable. The template ships with four levels from Critical to Low; add, remove, or reword them in the field editor to match your SLA language.