Support Request template

A support request form with priority triage up front: reply email, topic, how urgent it really is, a one-line summary, a full description with a steps-to-reproduce nudge, and an optional screenshot. It ships with a crisp blue utilitarian theme and email notifications already on — publish it and tickets just start arriving.

Use this template Start free — no card

7 questions · works on the free plan (500 responses/month) · fully customizable

File upload question

What’s inside

The questions this template ships with — rename, reorder, or delete any of them in the builder.

01Where should we reply?Email

02What's this about?Dropdown

03How urgent is it?Multiple choice

04One-line summaryShort text

05Describe what happenedLong text

06Attach a screenshot (optional)File upload

When to use this template

A bootstrapped SaaS replacing its support@ inbox with a form that captures urgency and reproduction steps on the first pass
An indie developer routing bug reports and feature requests through one link in the app's help menu
A freelancer or studio giving retainer clients a structured way to file requests instead of texting
An internal tools team whose 'support process' is currently a Slack channel with no memory

Tips to get more from it

The urgency options are written from the requester's chair — 'Blocking my work' versus 'Just a question' — which is why the triage is honest. Sort the responses view by this field and work top-down.
The description field's prompt, 'steps to reproduce help us fix it faster,' quietly upgrades every bug report. The one-line summary above it gives you scannable subject lines in the responses list.
Owner email notifications are enabled in this template's settings, so new tickets hit your inbox without any setup. Responder notifications are a separate switch in the same panel if you also want requesters auto-acknowledged.
The template carries its own theme — Inter, IBM-blue buttons, slide transitions. Restyle it to your product's colors in the design panel; the utilitarian look is a starting point, not a constraint.

Questions people ask

Can this form replace a support email address?

For small teams, yes — you get structured tickets with urgency and category instead of free-form email, notifications on each submission, and CSV export. Link it from your app or site wherever support@ used to go.

Do requesters get a confirmation?

They see the ending screen, which sets the expectation of a reply within one business day. For an automatic confirmation email, turn on responder notifications in the form's email settings — the template enables owner notifications only.

Is the support request template free?

Yes — it uses no premium fields and publishes on the free plan with 500 responses a month. Past that, Pro ($14.99/mo) raises the cap to 5,000.

Can I import my existing support form from another tool?

Yes. Zunoform imports forms from Typeform, Google Forms, and Jotform, so an existing intake form can move over and pick up this one's triage structure.